The AENVO manifesto
HumanisedConversational AI
Speaking, writing, signing. That is how people understand each other. AENVO brings that ease to your customer service, with AI agents that listen, understand and get things done.
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01 — Voice
Speaking is human
Native audio and ultra-low latency. A conversation that sounds like a person, not a machine.
Real-time voice
70+ languages and dialects · Voice biometrics
02 — Text
Write it just once
WhatsApp, webchat and apps share the same memory. Your customer never starts from scratch.
Omnichannel text
WhatsApp · Webchat · Apps
03 — Sign Language
No one left out
For thousands of people, sign is their first language. Your customer service can now speak with them.
Sign language
Accessible, inclusive service
04 — Action
From words to action
It identifies who is speaking, understands what they need and gets it done: bookings, payments via MB WAY, Bizum or Pix, and CRM updates.
Identify. Interact. Instant.
Biometrics · Payments · Integrations
The film
Turning conversations into actions. Actions into results.
Usecases
Agents designed for the challenges of each sector. Press play and listen to each case.
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Retail
Voice Commerce
Manages orders, recommends products and closes the sale with voice payment.
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Health & Insurance
Voice Health Coordination
Orchestrates the patient journey: scheduling, pre-approvals and co-payments.
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Education & Training
Voice Learning Experience
Guides the student, validates identity and enrols them directly in the LMS.
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Citizenship & GovTech
Voice Citizen Services
Guides citizens through requests, appointments and subsidies, submitting straight to public systems.
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Real Estate
Voice Property Experience
Qualifies leads, recommends properties and schedules viewings, connected to the CRM and the portal.
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Financial Services
Voice Wealth Assistant
Analyses risk profile, recommends portfolios and executes, in line with MiFID II.
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Telecom
Voice Network Support
Diagnoses faults, recommends plans and applies changes instantly.
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Legal
Voice Legal Desk
Consults case files, organises deadlines and supports the back office in real time.
70+
languages and dialects supported
97%
accuracy with voice biometrics alone, up to 99% with combined factors
8
channels sharing one context
3
ways to converse: voice, text and sign language
Available everywhere
WhatsApp, RCS, Web Widgets, Mobile Apps, Kiosks & Holograms, Humanoid Robots, Contact Centres & IVR, Smart Speakers
Infrastructure
Underthe hood
A secure infrastructure that orchestrates voice, text, biometrics and business data as a single system.
Continuous digital identity
Voice biometrics and multimodal authentication recognise each person in seconds, reduce fraud and remove the need for passwords.
AV-7F3K-29QD
Portuguese (Portugal)Customer since 20244 channels
Autonomous workflows
Agents do more than answer: they make calls, send messages and update CRMs, ERPs and other systems.
Truly omnichannel experiences
Cloud-native, with high availability and regional redundancy. The same context across voice, WhatsApp, webchat, apps and contact centres.
Intelligence that learns with every interaction
Visitor ID and context memory recognise the user from the first contact, with rigorous consent management.
Joana MarquesNew conversation · Webchat · VX-29QD-81
Identifying…
Trust, compliance and governance
Explainable logs, auditable decisions, end-to-end encryption and the Zero Retention TTS API. Compliant with GDPR and the AI Act.
If it has MCP or an API, it integrates here.
Integrations · Payments
AENVO Studio
The command centre for your agents.
Analyse every conversation, know every customer, design every flow and track every result.
Open Studio-
01Conversations
Every conversation, analysed
Transcript, summary and moment-by-moment sentiment analysis, including when the conversation is handed over to a human.
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02360º visitor
One customer, one canonical ID
Every interaction from the same person, on any channel, joined into a single profile. A truly integrated Customer Data Platform.
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03Automations
Visual BPMN flows
Design and control the flows and procedures each agent follows, in a practical, intuitive way.
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04Campaigns
Agents that take the initiative
Batch campaigns for proactive, not just reactive, communication: phone calls and interactive messages.
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05Interactive cards
More than text and voice
Photos, maps and decisions inside the conversation. Sensitive data that goes beyond biometric authentication, such as checkout in a purchase, follows SIBS PCI-DSS in a checkout journey within data protection rules.
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06Dedicated instance
Your instance, your data
Each customer gets its own isolated instance, with data sovereignty: nothing is shared between customers and the data is yours. Usage, active agents, customers and conversations are measured per instance.
Next step
Let'stalk.
Book a meeting and see AENVO in action, with your use cases and your systems.
Or talk to our AI agent right now, in the corner of your screen.
