Book a meeting

AENVO (Portugal) · Last updated: August 2026

Terms of Service

01Acceptance and contractual relationship

By accessing or using AENVO's Services (applications, APIs, models and websites), the User agrees to these Terms and to the policies referenced herein, including the Privacy Policy and the Security Statement. If the Services are used on behalf of a company or organisation, the User represents that they have the authority to bind that entity to this agreement.

02Eligibility and registration

Minimum age: 18. The User must provide accurate information and keep their access credentials confidential. AENVO reserves the right to refuse or terminate accounts on grounds of risk, breach of these Terms or legal requirement.

03Licence and access to the Services

AENVO grants the User a limited, non-exclusive and revocable licence to use the Services in accordance with these Terms and applicable law. Sublicensing, selling or distributing the Services is not permitted without AENVO's express written authorisation.

04Acceptable use and restrictions

It is strictly prohibited to:

  • (a) Use the Services for unlawful purposes or to violate third-party rights;
  • (b) Circumvent security measures, limit, or disable safeguards;
  • (c) Reverse engineer, extract data, or attempt to reconstruct models;
  • (d) Use for professional advice (medical, legal, financial) without validation;
  • (e) Develop models that compete directly with AENVO services using access to the Services;
  • (f) Unduly reduce security configurations.
  • (g) Use AENVO's artificial intelligence systems to infer people's emotional states, feelings or psychological characteristics for the purposes of categorisation, automated decision-making or any other effect, in breach of Article 5(1)(f) of Regulation (EU) 2024/1689 (AI Act);
  • (h) Use AENVO's biometric authentication systems to categorise people on the basis of biometric characteristics in a discriminatory manner, in breach of Article 5(1)(g) of Regulation (EU) 2024/1689 (AI Act).

These principles reflect current practices in generative services and responsible AI usage policies.

AENVO reserves the right to immediately suspend access to the Service, without prior notice, in the event of suspected use contrary to the absolute prohibitions established by the AI Act.

05Input content and generated outputs

The User retains the rights to the content they submit (prompts and files) and is solely responsible for the lawfulness of that content. Outputs generated by AENVO's artificial intelligence systems may contain inaccuracies, be incomplete or be unsuitable for certain contexts. AENVO does not claim exclusive ownership of generated outputs, but the User must respect laws, licences and third-party rights when using them.

In accordance with Article 13 of Regulation (EU) 2024/1689 (AI Act), the User acknowledges that AENVO's AI systems have specific capabilities and limitations and that generated outputs must not be used as the sole decision criterion in situations with a significant impact on people without adequate human validation.

06Intellectual property

AENVO holds all rights to the software, models, documentation and registered trademarks. These Terms do not grant the User any ownership rights over the Services. Feedback voluntarily provided by the User (suggestions and improvements) about the Services may be used by AENVO for development and improvement purposes, without any obligation of remuneration. Such feedback does not include the User's personal data or the content of their interactions with the AI agents.

07Plans, limits, API and SLA

AENVO may set usage limits (quotas and rate limits), change features and publish service level agreements (SLA) for availability and support. The User undertakes to respect the limits set and to manage their API keys securely, not sharing them with unauthorised third parties.

08Privacy and data protection

The processing of personal data is governed by AENVO's Privacy Policy, available at aenvo.ai, in compliance with Regulation (EU) 2016/679 (GDPR) and Portuguese Law no. 58/2019. AENVO acts as Controller or Processor depending on the context of the service provision, maintaining Data Processing Agreements (DPA) with its processors and adopting appropriate safeguards for any international data transfers.

In accordance with Regulation (EU) 2024/1689 (AI Act), AENVO's artificial intelligence agents identify themselves as automated systems at the start of each interaction, pursuant to Article 50. AENVO does not use its AI systems to infer users' emotional states for categorisation purposes, in compliance with the absolute prohibition of Article 5 of the AI Act.

Voice biometric data, where processed, is classified as special category data under Article 9 of the GDPR and is processed exclusively on the basis of the data subject's explicit consent.

09Security and compliance

AENVO implements technical and organisational security measures appropriate to the risk, including TLS/AES-256 encryption in transit and at rest, role-based access control (RBAC), multi-factor authentication (MFA), event logging, vulnerability management, backups and disaster recovery.

AENVO's cloud infrastructure is supported by ISO/IEC 27001 and SOC 2 certified providers, Google Cloud Platform and Amazon Web Services. It should be noted that these certifications refer to the providers' infrastructure and not to AENVO as a company. AENVO's internal security measures are aligned with ISO/IEC 27001:2022 and ISO/IEC 27701:2019, adopted voluntarily, and with the best practices established by Portuguese Decree-Law no. 125/2025, which transposes Directive (EU) 2022/2555 (NIS2).

The User must protect their access credentials and immediately report any security incident or suspected unauthorised access to security@aenvo.ai.

10Digital accessibility

AENVO is committed to the accessibility of its digital services, in compliance with Directive (EU) 2019/882 (European Accessibility Act) and Portuguese Decree-Law no. 82/2022, in force since 28 June 2025. AENVO's services are developed to be accessible to users with visual, hearing, motor and cognitive disabilities. The Accessibility Statement is available online. Users who need assistance or alternative channels to access the Services can contact us at legal@aenvo.ai.

11Suspension, termination and content removal

AENVO may suspend or terminate access to the Services in the event of a breach of these Terms, a security risk, a legal requirement or non-payment. In the event of a breach, AENVO reserves the right to remove content that infringes the law, third-party rights or the prohibitions established by Regulation (EU) 2024/1689 (AI Act).

12Warranties, disclaimers and limitation of liability

The Services are provided as is; content generated by AI systems may contain inaccuracies or be unsuitable for certain contexts. AENVO excludes implied warranties and limits liability for indirect, special or consequential damages to the maximum extent permitted by applicable law. This limitation does not affect the rights of data subjects under the GDPR, nor AENVO's responsibilities under Regulation (EU) 2024/1689 (AI Act), which cannot be excluded by contract. The platform is not a substitute for professional advice.

13Indemnification

The User undertakes to indemnify AENVO against claims directly resulting from misuse of the Services in breach of these Terms or applicable law, including the creation and publication of content that infringes third-party rights or the prohibitions established by the AI Act.

AENVO is liable for damage directly caused by failures in its systems or by breach of its legal obligations, under applicable law, including the GDPR and the AI Act.

14Changes to the Services and to the Terms

AENVO may update the Services and these Terms; material changes will be communicated and will take effect upon publication. Continued use of the Services after the changes constitutes acceptance of the new Terms.

For material changes affecting the processing of personal data or users' rights, AENVO will notify Users at least 30 days in advance. If the User disagrees with the changes, they may stop using the Services and request the deletion of their data in accordance with the Privacy Policy.

15Governing law and jurisdiction

These Terms are governed by the laws of Portugal. For contracts with business customers, the competent courts are those of the district of Lisbon, unless otherwise agreed in a specific contract. For contracts with consumers, the mandatory consumer protection provisions of Portuguese and European law apply, including the right to bring proceedings in the courts of the consumer's domicile.

16Contacts